Communications FAQ — NeedBridge Documentation

This FAQ covers questions about email history, engagement tracking, and managing what people receive from your organization.

Where do I see emails we've sent?

Go to Admin > Communications. You'll see a record of emails your organization has sent (e.g. subject and when they went out). You can use this to answer questions from volunteers or check what was sent.

Can I see if someone opened or clicked an email?

Where available, the Communications page shows engagement (e.g. opens, clicks). Not every email type may have full tracking. Use the Communications page to see what's available for your organization.

Someone says they didn't get the email. What do I do?

Ask them to check spam and junk, and to add your organization's sending address to their contacts. If they still don't see it, you can resend from the relevant area (e.g. invite again, or resend a receipt) if the app allows. For one-off messages, replying or contacting them another way may be best.

How do I give someone the link to manage their email preferences?

Every email from NeedBridge includes a link to manage preferences or unsubscribe. Share that link from a recent email, or send them to the Manage preferences page (the link is in the email). They can then change frequency or unsubscribe.