Emails and Notifications FAQ — NeedBridge Documentation

This FAQ covers questions about email frequency, notification preferences, branding in emails, and troubleshooting missing messages.

How often will I get emails as a volunteer?

When you sign up, you choose Immediate, Daily, or Weekly. Immediate means an email when each new need is posted in your areas. Daily means one morning email with new and unmet needs. Weekly means one email (e.g. Sundays) with a summary. You can change this anytime in your email preferences.

Why did I get an email for one need but not others?

Critical needs trigger an email to all subscribed volunteers in that area, no matter your frequency. Other needs (high, medium, low) only trigger an immediate email if you're set to Immediate; otherwise they appear in your daily or weekly digest. So you might get every critical need email but see other new needs only in the digest.

How do I change my email frequency or unsubscribe?

Use the Manage preferences or Unsubscribe link at the bottom of any email from the organization. On the preferences page you can change how often you get emails or unsubscribe from all emails. You can re-subscribe later from the same page or by contacting the organization.

Our emails don't show our logo or colors. What do we do?

Go to Admin > Settings > Branding and upload your logo and set your colors. Save the changes. New emails will use this branding. If older emails already went out, they won't change; try sending a test or wait for the next automated email to see the update.

I didn't get the verification (or welcome) email. What should I do?

Check your spam and junk folders first. If it's not there, use Resend verification (for account verification) or ask your admin to resend the invite or welcome email. Make sure the email address on file is correct.