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Email System

Features
Documentation
Last updated
9/17/2025

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Email System

What it does

NeedBridge keeps your team and volunteers informed with clear, branded emails. Common messages include account approvals, welcome emails, need updates, reminders, and confirmations.

What recipients see

  • Professional, branded emails with your logo and colors
  • Helpful subject lines and clear next steps
  • A link to manage email preferences or unsubscribe

Unsubscribe and preferences

We respect recipients’ choices:

  • Unsubscribe instantly from any email using the link at the bottom
  • Or visit the email preferences page to fine‑tune what you receive

After unsubscribing, a person will stop receiving future emails from your organization.

Branding your emails

  • Go to Admin → Settings → Branding
  • Upload your logo and choose your colors
  • These automatically apply to future emails

Tip: Preview templates at Email Demos from the main site menu to see how your brand appears.

Tips for great results

  • Keep subjects short and specific (e.g., “Your account is approved”)
  • Put the most important action near the top
  • Use one clear call‑to‑action per message
  • Reply‑to works — recipients can respond and reach your team

Troubleshooting

  • Not receiving emails? Check spam/junk and mark messages as safe
  • Confirm the email address is correct on the user or volunteer profile
  • If problems continue, contact Support from the site footer