Historical Trends

What you’ll learn

• How activity changes over time (seasonality, growth)
• Which months or seasons need more support
• Early signs of rising demand

How to use it

1. Choose a wide date range (6–24 months)
2. Look for seasonal peaks and dips
3. Plan staffing and outreach around expected peaks

Tips:

• Compare year‑over‑year for the same months
• Combine with Needs Analytics for deeper insight into bottlenecks

Troubleshooting

• Sparse data? Expand the date range
• Sudden spikes? Check if a campaign or event drove unusual activity