Performance Metrics

What you’ll learn

• Completion rates and average time to complete
• Workload by area and by team member
• Where to add support or rebalance effort

How to use it

1. Choose the period you want to review
2. Compare areas and roles (case workers/coordinators)
3. Identify bottlenecks and high performers
4. Follow up with targeted coaching or resources

Tips:

• Celebrate improvements and share best practices
• Reassign or adjust workloads when one area is overloaded

Troubleshooting

• Missing people or areas? Confirm assignments are up to date
• Numbers don’t match other pages? Align filters and date ranges