Needs Analytics

What this helps you do

See where needs are moving smoothly and where they’re getting stuck.

Views you’ll use

• Lifecycle: Created → Claimed → In Progress → Completed
• Time: How long each stage takes on average
• Breakdowns: Compare by category and by area

How to use it

1. Open Admin → Reports → Needs Analytics
2. Pick a date range and apply filters (area, category)
3. Look for stages with delays and high drop‑off
4. Share or export if you need to follow up

Tips:

• If claims are low, review titles and descriptions
• If a stage is slow, clarify next steps with case workers

Troubleshooting

• Charts look empty: expand the date range or remove filters
• Numbers don’t match another page: confirm filters and time periods are the same