Reporting & Analytics

What it helps you do

Understand how your organization is doing at a glance: which needs are moving, which categories perform best, and how volunteers are engaging over time.

Reports you can use

Needs Analytics

See how needs move through each stage and where work slows down.

• Lifecycle view: how many needs are Created, Claimed, In Progress, and Completed
• Time insights: where delays happen so you can improve turnaround
• Breakdowns: compare by category or by area

Category Intelligence

Learn which types of help are most common and most successful.

• Top categories: which get posted most
• Completion rate: which categories close fastest
• Trends: how categories change month to month

Volunteer Engagement

Track the health of your volunteer base over time.

• Composition: first‑time vs repeat volunteers
• Momentum: month‑over‑month engagement patterns
• Communication ideas: when to reach out and what resonates

Exporting

Use the Export menu on a report to download data and share with your team.

Tips for action

• Pair category insights with recruiting: focus outreach on categories with unmet demand
• Use needs lifecycle to spot bottlenecks: adjust process or guidance where delays happen
• Celebrate wins: share completed needs and repeat volunteer stories to boost momentum

Troubleshooting

• Report looks empty: check your date range or confirm there’s recent activity
• Data seems off: refresh the page and try exporting to verify counts
• Need help interpreting a chart? Contact Support from the site footer