Donations and Offers FAQ

This FAQ covers questions about donation offers, how to manage them, and how to match them to needs in NeedBridge.

What are offers (or donations) in NeedBridge?

Offers are in-kind or monetary donations that people submit (e.g. furniture, funds, or goods). Your organization can review them in Admin > Offers and match them to needs when there's a fit. Your organization may use a different word (e.g. Donations, Gifts); check the label in your app.

See also: Terminology FAQ

Where do I see and manage offers?

Go to Admin > Offers. There you'll see a list of offers. You can view details, match an offer to a need, and update status. If you don't see Offers, your role may not include it--ask an admin.

How do I match an offer to a need?

In Admin > Offers, open the offer and use the option to match it to a need (e.g. "Match to need" or similar). Choose the need from your list and confirm. The offer and need are then linked so your team can complete the handoff.

Who can add or manage offers?

Users with access to Admin > Offers can view and manage them. Who can submit offers (e.g. from a public form) depends on your organization's setup. Ask your admin if you're not sure.

I don't see the Offers menu. Why?

The Offers (or Donations) section is only visible to users with the right role. If you expect to see it, ask an admin to check your permissions.