Approvals and Pending FAQ

This FAQ covers questions about pending user approvals, need approval workflows, and coordinator permissions.

Where do I see pending user approvals?

Go to Admin > Users and open the Pending (or Pending Approvals) tab. You'll see everyone waiting for approval. Approve or reject each request; approved users get access and can log in.

See also: Users management, User management

Who can approve pending users?

Organization Admins and Executive Admins can approve any pending user. Coordinators can approve only users who share at least one area with them. If a coordinator doesn't share an area with the requester, an admin must approve.

See also: Users management, Case Workers and Coordinators FAQ

I requested access as a case worker. When will I be approved?

After you submit the request, an admin or coordinator reviews it. They may approve or reject; you'll be notified. If it's taking longer than expected, contact the person who invited you or your organization's admin.

See also: Register as case worker, Case Workers and Coordinators FAQ

What are "needs pending approval"?

Some organizations require that new needs be reviewed by an admin before they go live. If your org uses this, case workers submit needs that then appear in Admin > Needs > Pending approval. An admin approves or requests changes; once approved, the need is published and volunteers can see it.

See also: Needs and Claims FAQ, Needs management

I rejected a user. Can they request again?

Yes. They can submit a new request. If you rejected by mistake or their situation changed, they can try again. When rejecting, you can leave a short note so they know what to do next (e.g. contact an admin, or correct their area).

See also: Users management