Category Intelligence

What you’ll learn

• Which categories are most common
• Which categories complete fastest
• Trends over time by category

How to use it

1. Pick a date range
2. Filter by area if needed
3. Identify top categories and those with slower completion
4. Share findings with case workers to adjust posting practices

Tips:

• Merge or rename categories that cause confusion
• Encourage clear, consistent category use when creating needs

Troubleshooting

• Missing categories? Check Settings → Categories
• Data looks off? Confirm needs are categorized consistently